What should I do if I believe I have received the wrong goods?
Call the supplier immediately, while the postman or delivery driver is still present. Errors can occur when an order is placed, during production or in dispatch. A goods-in check may show that the delivered goods are not those expected.
The matter can usually be clarified quickly by telephone, and the next steps can be agreed during the call. A joint decision can then be made on whether to accept or reject the consignment. Do not refuse acceptance without first speaking to the supplier by telephone, as this may result in unnecessary costs.